(continued from Placing an Order via the Internet)
The following is a detailed description of refunding a customer’s credit card account. This section covers refunds when using either Mercury or YesPay.
Online Credit Card Refunds (paid via Mercury)
In order to process credit card refunds for orders placed on line, the restaurateur must first contact Mercury Payment Systems, and request a copy of their “BACK OFFICE” program.
Mercury’s tech support will create the appropriate information for you and will provide you with a link to the User’s Guide and a link to download the program. MPS will also provide you with the MID that you’ll need during the setup.
REMEMBER TO “ACTIVATE” your MPS Back Office software before you try to process your first credit card refund. If you need help with activation, call MPS directly at: 800-846-4472
STEPS to process an O.O. Refund (i.e. void the CC transaction):
OnlineCredit Card Refunds (paid via YesPay)
Note that Admin Password is re-entered here for security purposes.