(continued from Placing an Order via the Internet)

Credit Card Refunds

The following is a detailed description of refunding a customer’s credit card account. This section covers refunds when using either Mercury or YesPay.

Online Credit Card Refunds (paid via Mercury)

In order to process credit card refunds for orders placed on line, the restaurateur must first contact Mercury Payment Systems, and request a copy of their “BACK OFFICE” program. 

Mercury’s tech support will create the appropriate information for you and will provide you with a link to the User’s Guide and a link to download the program.  MPS will also provide you with the MID that you’ll need during the setup.

REMEMBER TO “ACTIVATE” your MPS Back Office software before you try to process your first credit card refund.  If you need help with activation, call MPS directly at: 800-846-4472

STEPS to process an O.O. Refund (i.e. void the CC transaction):

  1. You must know the Reference Number of the transaction that you need to void.  If this is not provided with the order, access the MPS Merchant Portal and run a report.

  1. Run MP Terminal.  Fill in the amount and select [Credit Manual]

  1. Enter the Credit Card Number on the “account” field.  Choose “voidsale” for the Transaction Type then press [Process Manual Transaction]

  1. Enter the Reference Number that you got from Step 1 in the prompt below:

  1. After processing, you are provided with a receipt:

  1. You may check the Merchant Portal to see your voided transaction:

OnlineCredit Card Refunds (paid via YesPay)

  1. You must know the Reference Number of the transaction that you need to void. This can be found in the customer's Confirmation Receipt.
  2. Access WEB Admin User Interface->Restaurants->Payments->Credit Cards via YesPay
  3. On the Refund portion, enter the Reference Number (from #1) and press [Search]

Note that Admin Password is re-entered here for security purposes.

(continued in Stand Alone Web Ordering Option)